Information about dispute resolution for consumers under Section 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG)
We will always endeavour to come to an amicable arrangement with you. If, in exceptional circumstances, we are unable to resolve your concerns satisfactorily, recourse through the courts is, of course, possible. We are not prepared and we are under no obligation to participate in a dispute resolution procedure under the VSBG before a consumer conciliation body. A platform for out-of-court dispute resolution online (ODR platform) is provided by the European Commission and is available at www.ec.europa.eu/consumers/odr. You can find our e-mail address in our Legal Notice.