We always strive to resolve any disagreements amicably. However, we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board under the German Consumer Dispute Resolution Act (VSBG). Your right to pursue legal action is unaffected.

General information on consumer protection and how to resolve consumer complaints within the European Union is available on the European Commission’s website: https://consumer-redress.ec.europa.eu/index_en (English) or selectable in other languages.

Further contact details can be found in our legal notice/imprint.